Customer Service Representative (Lake Saint Louis)

About the Job:

Service company located in Lake Saint Louis is currently looking to add another customer service representative to our team. Looking for a self-starter and motivated team player to add to our staff. Will be serving customers by providing product and service information; resolving product and service problems, and scheduling service appointments. Office staff is upbeat, hardworking, and uses modern technology.

Duties:

  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Benefits:

  • Health and Dental Insurance
  • 401K Plan with Company Match
  • Paid Holidays
  • Paid Time Off

Requirements to be considered for the position:

  • Minimum of 1 year experience in an office environment as a customer service representative or similar position.
  • Must submit a cover letter, resume and list of references.

To apply, please fill out the form on our Careers page. You will be contacted for an interview. No walk-ins or phone calls.

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